Department Manager: Lead Team, Elevate Service, Commission

Von Maur, Inc.; West Fargo (ND); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Commission incentive

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. seeks a Department Manager to lead a high-performing department and uphold our legendary customer service. You will train and coach associates, develop relationships to grow the department, and drive sales while maintaining an exceptional customer experience.

You’ll manage performance, provide feedback, implement solutions for customer needs, and rotate day/evening/weekend shifts, with opportunities for internal advancement.

Qualifications

• Experience leading a team in a retail environment.
• Ability to train and coach associates to deliver service excellence.
• Strong focus on customer satisfaction and sales results.

Responsibilities

• Motivate associates to deliver outstanding customer service – train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service and meet department goals
• Provide feedback to associates on service, selling, and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

Skills

Leadership

Coaching

Customer service

Relationship building

Job description

Von Maur, Inc. seeks a Department Manager to lead a high-performing department and uphold our legendary customer service. You will train and coach associates, develop relationships to grow the department, and drive sales while maintaining an exceptional customer experience.

You’ll manage performance, provide feedback, implement solutions for customer needs, and rotate day/evening/weekend shifts, with opportunities for internal advancement.