CUSTOMER SERVICE DEPARTMENT MANAGER

Colonial Group; Fargo (ND); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Benefits

401k retirement

No holiday hours

Internal promotion

Job summary

Von Maur in the United States is seeking a Customer Service Department Manager to lead the store's customer service hub, coach associates, and uphold exceptional service.

You will motivate staff, train, and align with store goals, oversee service counters, and ensure duties are completed accurately and on time while being available on-site day, evening, and weekend shifts. Von Maur offers generous benefits, merchandise discounts, and a promote-from-within culture.

Responsibilities

• Motivate associates to deliver excellent customer service – train, coach and lead by example
• Execute all duties of a customer service associate and ensure department duties are completed accurately and timely
• Develop service counter associate’s skills
• Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
• Develop and implement solutions to solve customer problems and department needs
• Monitors and supports store online order and pick up in store services
• Be available to work on-site during day, evening, and weekend shifts

Job description

As a Customer Service Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.

WHAT YOU’LL DO:

• Motivate associates to deliver excellent customer service – train, coach and lead by example
• Execute all duties of a customer service associate and ensure department duties are completed accurately and timely
• Develop service counter associate’s skills
• Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
• Develop and implement solutions to solve customer problems and department needs
• Monitors and supports store online order and pick up in store services
• Be available to work on-site during day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.