Department Manager — Lead Service & Growth (Commission)

Von Maur, Inc.; Livonia (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Von Maur, Inc. is seeking a Department Manager to lead a store department and deliver outstanding customer service. You will train and coach associates, develop relationships to grow the department, and drive sales goals.

The role emphasizes relation-building, performance feedback, and problem-solving to meet department targets while maintaining Von Maur’s renowned service standards. Flexible scheduling supports day, evening, and weekend shifts.

Qualifications

• Motivate associates to deliver outstanding customer service; train, coach and lead by example.
• Develop relationships to grow your department business.
• Execute all duties of a sales associate and meet individual sales and account goals.
• Assess associate performance to improve service quality and meet department goals.
• Provide feedback on service, selling, and account statistics.
• Develop and implement solutions to solve customer problems and department needs.
• Be available to work a rotation of day, evening, and weekend shifts.

Responsibilities

• Motivate associates to deliver outstanding customer service– train, coach and lead by example
• Develop relationships to grow your department business
• Execute all duties of a sales associate and meet individual sales and account goals
• Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
• Provide feedback to associates on service, selling, and account statistics
• Develop and implement solutions to solve customer problems and department needs
• Be available to work a rotation of day, evening, and weekend shifts

Skills

Customer service leadership

Relationship building

Sales accountability

Performance feedback

Problem solving

Flexible scheduling

Job description

Von Maur, Inc. is seeking a Department Manager to lead a store department and deliver outstanding customer service. You will train and coach associates, develop relationships to grow the department, and drive sales goals.

The role emphasizes relation-building, performance feedback, and problem-solving to meet department targets while maintaining Von Maur’s renowned service standards. Flexible scheduling supports day, evening, and weekend shifts.