Retail Department Lead - Customer Experience & Growth

Von Maur, Inc.; Saint Charles (IA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Commission incentive

Merchandise discount

Health, dental, vision, disability, FС

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Department Manager in the United States to lead a key department, drive customer-focused service, and grow sales. You will train and mentor associates, build strong client relationships, and ensure top-tier merchandising and performance.

The role requires flexible shifts including days, evenings, and weekends. You will execute sales strategies, monitor performance, and collaborate with store leadership to maintain our reputation as America’s Leading Department Store.

Qualifications

• Experience in retail management or supervisory role.
• Strong customer service and communication skills.
• Ability to train and develop associates.
• Proven track record of meeting or exceeding sales goals.

Responsibilities

• Motivate associates to deliver outstanding customer service and lead by example.
• Develop relationships to grow department business.
• Meet individual sales and account goals and support team targets.
• Assess performance to improve service quality, sales, and department outcomes.
• Provide feedback on service, selling, and account statistics.
• Develop and implement solutions to solve customer problems and department needs.
• Be available for day, evening, and weekend shifts.

Skills

Leadership

Customer service

Coaching

Relationship building

Sales goals

Job description

Von Maur, Inc. is seeking a Department Manager in the United States to lead a key department, drive customer-focused service, and grow sales. You will train and mentor associates, build strong client relationships, and ensure top-tier merchandising and performance.

The role requires flexible shifts including days, evenings, and weekends. You will execute sales strategies, monitor performance, and collaborate with store leadership to maintain our reputation as America’s Leading Department Store.