CUSTOMER SERVICE DEPARTMENT MANAGER

Von Maur; Town of Brookfield (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy -līe?"

Job summary

Von Maur in Wisconsin is seeking a Customer Service Department Manager to lead the store’s communication hub, solve problems effectively, and drive exceptional service for customers and associates. You will motivate associates, coach them to deliver consistently, and oversee the full range of department duties to ensure accurate and timely execution.

The role requires on-site presence across day, evening, and weekend shifts and ongoing development of service-counter skills.

Qualifications

• Motivate associates to deliver excellent customer service by training, coaching and leading by example.
• Oversee all duties of the customer service department to ensure timely and accurate completion.
• Develop service counter associates’ skills.
• Assess associate performance and provide feedback to improve service quality.
• Develop and implement solutions to meet customer and department needs.
• Monitor online order and in-store pickup services.
• Be on-site for day, evening and weekend shifts.

Responsibilities

• Motivate associates to deliver excellent customer service through training and coaching.
• Execute department duties to ensure accuracy and timeliness.
• Develop and improve service counter skills.
• Assess performance and provide feedback to raise service quality.
• Support store online order and curbside pickup processes.
• Be on-site for day, evening and weekend shifts.

Skills

Leadership

Customer Service

Staff Development

Problem Solving

Communication

Job description

As a Customer Service Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.

What You’ll Do

• Motivate associates to deliver excellent customer service – train, coach and lead by example
• Execute all duties of a customer service associate and ensure department duties are completed accurately and timely
• Develop service counter associate’s skills
• Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
• Develop and implement solutions to solve customer problems and department needs
• Monitors and supports store online order and pick up in store services
• Be available to work on-site during day, evening, and weekend shifts

What You Can Expect

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.