Customer Service Counter Specialist

Von Maur, Inc.; Fargo (ND); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy - alll

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect the store with customers as a reliable information and support source. You will greet customers, handle phone inquiries, and assist with purchases and shipments in a fast-paced department.

The role emphasizes friendly service, accuracy in transactions, and maintaining organized counters while supporting day, evening, and weekend on-site shifts. Generous benefits accompany competitive wages and an employee discount.

Responsibilities

• Own the customer experience - greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone - assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect the store with customers as a reliable information and support source. You will greet customers, handle phone inquiries, and assist with purchases and shipments in a fast-paced department.

The role emphasizes friendly service, accuracy in transactions, and maintaining organized counters while supporting day, evening, and weekend on-site shifts. Generous benefits accompany competitive wages and an employee discount.