Customer Service Counter Associate

UNITED REFRIGERATION, INC.; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a reliable team member to deliver prompt customer service and accurate order execution. Responsibilities include greeting customers, answering phones, assisting with product inquiries, processing invoices and returns, and handling loading/unloading and stock.

Ongoing attention to safety and cleanliness is required, with participation in after-hours rotations as needed. The role emphasizes product knowledge, cross-referencing substitutes, and efficient use of the

Qualifications

• Greet customers promptly and courteously; assist with inquiries
• Provide accurate and timely execution of customer orders
• Cross-reference and suggest substitute products when applicable
• Operate computer for invoicing, credits, returns, and procurement
• Maintain clean, safe work area and stock organization

Responsibilities

• Greet customers by name when possible and identify yourself and the company
• Answer phones promptly and professionally
• Provide knowledgeable assistance to customers and resolve issues
• Process orders, invoicing, credits, returns, and procurement
• Load/unload vehicles and handle shelf stock and inventory
• Attend to safety, housekeeping, and equipment operation
• Participate in after-hours emergency rotation as needed
• Ensure timely and accurate information across departments

Skills

Customer service

Product knowledge

Communication skills

Under pressure

Education

Basic knowledge of HVACR

Tools

Forklift

Job description

UNITED REFRIGERATION, INC. seeks a reliable team member to deliver prompt customer service and accurate order execution. Responsibilities include greeting customers, answering phones, assisting with product inquiries, processing invoices and returns, and handling loading/unloading and stock.

Ongoing attention to safety and cleanliness is required, with participation in after-hours rotations as needed. The role emphasizes product knowledge, cross-referencing substitutes, and efficient use of the