Counter Service & Delivery Associate

United Refrigeration, Inc.; Wichita Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

United Refrigeration, Inc. seeks a customer service professional to greet customers, answer calls, and provide accurate order fulfillment in a fast-paced HVAC environment.

The role requires knowledge of HVAC/R basics, strong interpersonal skills, and the ability to handle multiple tasks including invoicing and inventory support. On-site work with occasional physical duties is expected.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand United's product offering as well as rest of industry.
• Attend product seminars provided in-house and by vendors.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process orders accurately and timely.
• Cross-sell by asking if other products are needed.

Skills

Cross-reference substitutes

Customer relations

Education

HVAC knowledge

Tools

Fork lift

Office equipment usage

Job description

United Refrigeration, Inc. seeks a customer service professional to greet customers, answer calls, and provide accurate order fulfillment in a fast-paced HVAC environment.

The role requires knowledge of HVAC/R basics, strong interpersonal skills, and the ability to handle multiple tasks including invoicing and inventory support. On-site work with occasional physical duties is expected.