Customer Service & Counter Associate

United Refrigeration, Inc.; Collinsville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

United Refrigeration, Inc. in Collinsville, IL is seeking a customer-focused team member to provide prompt, knowledgeable service to walk-in and phone customers. You will greet customers by name when possible, process orders, and coordinate with vendors to ensure accurate fulfillment.

Responsibilities include answering phones, invoicing, returns, restocking, loading/unloading, and helping maintain a safe, clean workspace. Occasional deliveries and after-hours rotations may be required.

Qualifications

• Provide prompt, knowledgeable service to customers.
• Ability to greet customers politely and assist with orders.
• Proficient in handling invoicing, returns, and product procurement.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process accurate and timely execution of customer orders and services.
• Suggest additional products to enhance customer orders.
• Use computer to perform invoicing, credits, returns, and related tasks.
• Load and unload vehicles using proper equipment.
• Break down and put away stock.
• Maintain regular, punctual attendance.
• Participate in After Hours Emergency Call rotation.

Skills

Customer service focus

Communication skills

Teamwork

Tools

Forklift

Job description

United Refrigeration, Inc. in Collinsville, IL is seeking a customer-focused team member to provide prompt, knowledgeable service to walk-in and phone customers. You will greet customers by name when possible, process orders, and coordinate with vendors to ensure accurate fulfillment.

Responsibilities include answering phones, invoicing, returns, restocking, loading/unloading, and helping maintain a safe, clean workspace. Occasional deliveries and after-hours rotations may be required.