Customer-Centric Counterperson & Delivery Associate

United Refrigeration, Inc.; Miami (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

United Refrigeration, Inc. is seeking a customer service associate for our Miami, FL location. The role focuses on greeting customers, answering calls, and providing knowledgeable assistance to ensure accurate orders and timely service.

You will help upsell and coordinate with internal teams, load/unload stock when needed, and maintain a clean, safe work environment in a fast-paced, seasonal business.

Qualifications

• Ability to cross-reference and recommend substitute products.
• Ability to get along with customers and other employees, follow directions and work under pressure.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer phones promptly, identify yourself and the company.
• Provide professional, knowledgeable assistance to customers.
• Process orders, returns, and other services accurately and timely.
• Suggest additional products to meet customer needs.
• Use computer for invoicing, credits, returns, and procurement.

Skills

Cross-reference substitutes

Customer relations

Teamwork under pressure

Tools

Fork lift

Computer literacy

Job description

United Refrigeration, Inc. is seeking a customer service associate for our Miami, FL location. The role focuses on greeting customers, answering calls, and providing knowledgeable assistance to ensure accurate orders and timely service.

You will help upsell and coordinate with internal teams, load/unload stock when needed, and maintain a clean, safe work environment in a fast-paced, seasonal business.