Customer Experience & Admin Coordinator

Vantage Apparel; Port Reading (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) match

PTO & holidays

Education reimbursement

Collaborative environment

Job summary

Vantage Apparel in Port Reading, NJ, is seeking a Customer Service Coordinator to support the Customer Service team as the primary contact for customers and Sales Representatives. You will manage hotline calls, respond to inquiries, and ensure requests are handled promptly, while also assisting day-to-day administrative tasks to keep Customer Service operations running smoothly.

Ideal candidates have a high school diploma (associate preferred), 1–2 years in customer service, strong Microsoft

Qualifications

• High school diploma required; Associate degree preferred.
• 1–2 years of customer service experience or equivalent education.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Organize and prioritize incoming requests to ensure timely follow-up and resolution.
• Provide Customer Service administrative support, including filing, data entry, and routine tasks.
• Manage Customer Service Hotline calls and route escalations appropriately.
• Monitor customer emails and assign requests to the appropriate CSR.
• Review website registrations, establish new accounts in Impress, update VAT information, and initiate welcome communications.
• Prepare credit documentation for management authorization and ensure accurate recordkeeping.
• Provide occasional order entry support for blank goods orders and service shipments.
• Review and maintain departmental reports and Excel drop shipment records.
• Process customer master data updates and maintain accuracy.

Skills

Communication

Teamwork

Organization

Customer service

Multitasking

Education

High school diploma

Associate degree in business administration

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Vantage Apparel in Port Reading, NJ, is seeking a Customer Service Coordinator to support the Customer Service team as the primary contact for customers and Sales Representatives. You will manage hotline calls, respond to inquiries, and ensure requests are handled promptly, while also assisting day-to-day administrative tasks to keep Customer Service operations running smoothly.

Ideal candidates have a high school diploma (associate preferred), 1–2 years in customer service, strong Microsoft