Customer Service Coordinator

Vantage Apparel; Hazelton (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) plan

Paid time off

Education reimbursement

Collaborative work environment

Job summary

Vantage Apparel is seeking a Customer Service Coordinator to support the Customer Service team by handling administrative tasks, answering inquiries, and serving as the main contact for customers and Sales Representatives. You will manage hotline calls, review requests, and help maintain efficient operations.

The ideal candidate is organized, detail-oriented, with strong communication and a positive customer‑facing attitude.

Qualifications

• Ability to collaborate effectively with others to support team and organizational goals.
• Communicates clearly and professionally, both verbally and in writing.
• Strong organizational and detail-oriented skills with the ability to manage multiple priorities.
• Strong customer service and interpersonal skills with a professional and positive approach.
• Demonstrate a proactive and forward-thinking approach to daily responsibilities.
• Ability to prioritize responsibilities, follow through on requests, and meet established deadlines.
• Effective problem-solving and active listening skills to address challenges and meet customer needs.
• Knowledge of consumer journey mapping, ensuring a seamless, high-quality customer experience.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Organize and prioritize incoming requests to ensure timely follow-up and resolution.
• Provide Customer Service administrative support, including filing, data entry, and routine office tasks.
• Manage Customer Service Hotline calls, addressing inquiries and routing escalations appropriately.
• Monitor customer emails and assign requests to the appropriate Customer Service Representative for follow-up.
• Review website registration requests, vet prospective customers, establish new accounts in Impress, update VAT information, and initiate welcome communications.
• Prepare credit documentation for management authorization, ensuring accuracy and proper recordkeeping.
• Prepare and distribute President’s Thank You letters accurately and timely.
• Provide occasional order entry support for blank goods orders and service shipments.
• Monitor the returns folder and route requests to the appropriate Customer Service Representative.
• Review FedEx and UPS billing for accuracy and follow-up as needed.
• Coordinate pre-production and swatch photos as required.
• Review and maintain departmental reports to ensure information remains current and accurate.
• Maintain and update Excel drop shipment records.
• Process and maintain customer master data updates.

Skills

Communication

Organizational

Customer service

Problem solving

Active listening

Bilingual English/Spanish

Team collaboration

Multitasking

Education

High School Diploma

Associate degree

Tools

MS Office

Excel

Outlook

PowerPoint

Word

Job description

Description

What sets us apart?

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Continuing Education Reimbursement
• Collaborative and Innovative work environment

COMPANY OVERVIEW

Vantage Apparel is a leading global supplier of custom logo apparel, offering a wide range of high-quality garments and accessories for corporate, promotional, and teamwear needs. As the exclusive provider of Greg Norman®, POLO® Ralph Lauren®, Xtreme Visibility™, Redwood Classics™, and Lane Seven Apparel, Vantage has been the industry’s top-awarded decorator for 30 consecutive years. Since joining forces with Lynka in 2021 to expand our European presence, we have continued to grow our global reach while earning recognition as an ASI Top 40 Supplier and a PPAI Gold Pyramid Top 100 Supplier (#12 in 2025). With more than four decades of experience and multiple “Best Places to Work” honors, Vantage has been the leading B2B innovator in the promotional apparel industry since 1977, delivering exceptional service and innovative solutions to customers worldwide.

ROLE HIGHLIGHTS

The Customer Service Coordinator plays an important role in supporting the Customer Service team by providing administrative and customer service support. This position serves as a primary point of contact for customers and Sales Representatives, managing hotline calls, responding to inquiries, and ensuring requests are addressed promptly and professionally. The role also supports day-to-day administrative activities and helps maintain efficient Customer Service operations. Strong communication, organization, professionalism, and a commitment to delivering a positive customer experience are essential for success in this role.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Organize and prioritize incoming requests to ensure timely follow-up and resolution.
• Provide Customer Service administrative support, including filing, data entry, and routine office tasks.
• Manage Customer Service Hotline calls, addressing inquiries and routing escalations appropriately.
• Monitor customer emails and assign requests to the appropriate Customer Service Representative for follow-up.
• Review website registration requests, vet prospective customers, establish new accounts in Impress, update VAT information, and initiate welcome communications.
• Prepare credit documentation for management authorization, ensuring accuracy and proper recordkeeping.
• Prepare and distribute President’s Thank You letters accurately and timely.
• Provide occasional order entry support for blank goods orders and service shipments.
• Monitor the returns folder and route requests to the appropriate Customer Service Representative.
• Review FedEx and UPS billing for accuracy and follow-up as needed.
• Coordinate pre-production and swatch photos as required.
• Review and maintain departmental reports to ensure information remains current and accurate.
• Maintain and update Excel drop shipment records.
• Process and maintain customer master data updates.

Requirements

Ideal Candidate Profile

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to collaborate effectively with others to support team and organizational goals.
• Communicates clearly and professionally, both verbally and in writing.
• Strong organizational and detail-oriented skills with the ability to manage multiple priorities.
• Strong customer service and interpersonal skills with a professional and positive approach.
• Demonstrate a proactive and forward-thinking approach to daily responsibilities.
• Ability to prioritize responsibilities, follow through on requests, and meet established deadlines.
• Effective problem-solving and active listening skills to address challenges and meet customer needs.
• Knowledge of consumer journey mapping, ensuring a seamless, high-quality customer experience.
• Bilingual English/Spanish skills preferred.

EDUCATION AND/OR EXPERIENCE COMPUTER SKILLS

• High school diploma required; Associate degree in business administration or a related field preferred.
• Minimum of 1-2 years of customer service experience or equivalent education and experience.
• Demonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook, PowerPoint.

At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.