Customer Success Coordinator

Market Value Southwest; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Team collaboration and events

Ongoing training in customer relations

Employee recognition initiatives

Job summary

Market Value Inc. is seeking a Customer Success Coordinator to organize daily customer engagement activities, manage inquiries, and coordinate communications across teams. The role emphasizes accuracy in record-keeping and proactive follow-through to support customer satisfaction.

The ideal candidate will be detail-oriented with strong communication and organizational skills, able to balance multiple tasks and adapt in a dynamic customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or coordination preferred but not required.
• Strong verbal and written communication skills essential.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Coordinate daily customer engagement activities and assist with managing customer inquiries.
• Serve as a point of contact for routine customer questions and requests.
• Organize customer information and maintain accurate records of relevant interactions.
• Assist with onboarding activities and introductory guidance for customers.
• Maintain familiarity with company products, services, and customer procedures.

Skills

Strong communication

Organizational skills

Customer coordination

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

MS Office

Email

Job description

We are seeking an organized and customer-focused Customer Success Coordinator to help manage customer engagement activities, coordinate service-related communication, and support positive customer experiences. This position involves working directly with customers, maintaining accurate information, and coordinating with internal team members to ensure customer needs are addressed efficiently.

The ideal candidate is detail-oriented, personable, and comfortable balancing customer interactions with administrative and organizational responsibilities. This role requires strong communication, effective follow-through, and the ability to keep customer-related activities organized while supporting overall customer satisfaction.

Primary Responsibilities

We are seeking an organized and customer-focused Customer Success Coordinator to help manage customer engagement activities, coordinate service-related communication, and support positive customer experiences. This position involves working directly with customers, maintaining accurate information, and coordinating with internal team members to ensure customer needs are addressed efficiently.

The ideal candidate is detail-oriented, personable, and comfortable balancing customer interactions with administrative and organizational responsibilities. This role requires strong communication, effective follow-through, and the ability to keep customer-related activities organized while supporting overall customer satisfaction.

• Coordinate daily customer engagement activities and assist with managing customer inquiries.
• Serve as a point of contact for routine customer questions and requests.
• Organize customer information and maintain accurate records of relevant interactions.
• Assist with coordinating customer introductions and product information sessions.
• Communicate product and service details using approved company resources.
• Track outstanding customer requests and coordinate appropriate follow-up.
• Help ensure customer questions are directed to the appropriate team members.
• Maintain organized schedules and records for customer-related activities.
• Support communication between customers and internal departments.
• Assist with preparing informational materials and customer resources.
• Monitor the status of customer inquiries and provide timely updates when appropriate.
• Help coordinate customer onboarding activities and introductory guidance.
• Identify recurring customer questions and communicate relevant feedback to the team.
• Assist with maintaining accurate customer contact details and service information.
• Support the organization of customer engagement initiatives and related activities.
• Collaborate with colleagues to ensure consistent communication and timely assistance.
• Maintain familiarity with company products, services, and customer procedures.
• Help organize daily priorities and ensure assigned customer-related tasks are completed.
• Participate in team meetings, product training, and customer experience discussions.
• Follow established procedures for documentation, customer communication, and information handling.
• Complete additional customer coordination and support responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, customer coordination, hospitality, or an administrative customer-facing role preferred but not required.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to coordinate multiple tasks and manage changing priorities.
• Professional and approachable communication style.
• Strong listening skills and practical problem-solving abilities.
• Dependable follow-through on customer requests and assigned responsibilities.
• Comfortable maintaining records and organizing customer information.
• Ability to communicate clearly with customers and internal team members.
• Familiarity with standard computer applications and customer information systems.
• Willingness to learn company products, services, and established procedures.
• Ability to work independently while supporting team objectives.
• Adaptability in an active, customer-focused work environment.

Benefits

• Comprehensive onboarding and job-specific training.
• Supportive and collaborative team environment.
• Ongoing training in customer communication and coordination procedures.
• Regular team activities and company events.
• Employee recognition initiatives.
• Variety in daily customer interactions and organizational responsibilities.
• Established tools and resources to support customer success activities.

Miami, FL