Customer Service Representative

Vantage Apparel; Port Reading (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Comprehensive PTO & holidays

Wellness programs

Job summary

Vantage Apparel is seeking a friendly Customer Service Representative to serve as the main contact for customers, sales reps, and internal teams. You will manage inquiries and orders throughout the lifecycle, ensuring accuracy and timely fulfillment while maintaining a positive customer experience.

The role requires proven customer service experience, strong communication, and the ability to work both independently and with teams.

Qualifications

• Proven customer service experience with focus on quality and satisfaction.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple orders and deadlines.
• Excellent written and verbal communication with customers and internal teams.

Responsibilities

• Manage full order lifecycle from entry to delivery and fulfillment.
• Review orders in systems for accuracy and obtain approvals before production.
• Provide timely support to customers, sales reps, and key accounts.
• Monitor orders through production and shipment to address delays and ensure on-time delivery.
• Coordinate customer account setup, logo details, and program documentation as needed.
• Support new customer programs and onboarding with cross-functional teams.

Skills

Customer service

Attention to detail

Prioritization

Follow-up

Communication

Independence

Team collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Collaborative and Innovative work environment

Job Type

Full-time

Description

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Collaborative and Innovative work environment

What sets us apart?

• Competitive compensation plan, base salary, and annual incentive
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• 401-k plan with company match
• Comprehensive Paid Time Off and Holidays
• Collaborative and Innovative work environment

Company Overview

Vantage Apparel is a leading global supplier of custom logo apparel, offering a wide range of high-quality garments and accessories for corporate, promotional, and teamwear needs. As the exclusive provider of Greg Norman®, POLO® Ralph Lauren®, Xtreme Visibility™, Redwood Classics™, and Lane Seven Apparel, Vantage has been the industry’s top-awarded decorator for 30 consecutive years. Since joining forces with Lynka in 2021 to expand our European presence, we have continued to grow our global reach while earning recognition as an ASI Top 40 Supplier and a PPAI Gold Pyramid Top 100 Supplier (#12 in 2025). With more than four decades of experience and multiple “Best Places to Work” honors, Vantage has been the leading B2B innovator in the promotional apparel industry since 1977, delivering exceptional service and innovative solutions to customers worldwide.

ROLE HIGHLIGHTS

The Customer Service Representative serves as a primary point of contact for customers, Sales Representatives, and internal teams, providing professional support and managing inquiries and orders throughout the order lifecycle from entry through delivery. This role ensures order accuracy, timely processing and fulfillment, proactive resolution of potential issues and customer concerns, and a positive customer experience. The representative maintains strong knowledge of the Company’s products, services, processes, and systems to effectively support customers, Sales Representatives, and internal teams.

Essential Duties and Responsibilities

• Manage the full order lifecycle, including order review, entry, maintenance, and monitoring to ensure accuracy and timely fulfillment.
• Review orders in Impress, proofs, and supporting documentation for accuracy, resolve discrepancies, and obtain required approvals before production in accordance with Standard Operating Procedures (SOPs).
• Provide timely and professional support to customers, Sales Representatives, and key accounts, including inquiries, order status, issue resolution, and follow-up.
• Monitor orders through production and shipment, proactively addressing delays and partnering with internal teams to support on-time delivery and customer satisfaction.
• Coordinate customer-supplied goods, order uploads, returns, repairs, credits, payments, and related activities with appropriate departments.
• Manage account-specific requirements, including licensing, royalties, commissions, UPCs, barcodes, hang tags, customer portals, and other specialized program requirements.
• Partner with the Webstore team and cross-functional departments to support new customer programs, onboarding, and order processes.
• Coordinate customer account setup, logo mockups, colorways, and required order or program documentation.
• Serve as a knowledgeable resource on Vantage products, decoration methods, systems, processes, and customer-specific requirements.
• Follow established SOPs, company policies, and customer requirements while identifying opportunities to improve efficiency, quality, and customer experience.
• Perform other duties and responsibilities as assigned by the Customer Service Leadership Team.

Ideal Candidate Profile

• Proven customer service experience with a strong commitment to quality service and customer satisfaction.
• Exhibit strong organizational skills and attention to detail.
• Ability to effectively prioritize and manage multiple orders, projects, and competing deadlines.
• Strong follow-up and active listening skills with a proactive and responsive approach to customer needs.
• Strong problem-solving skills with the ability to identify issues, evaluate solutions, and take appropriate action.
• Ability to work independently while collaborating effectively with individuals at all levels of the organization.
• Exhibit outstanding written and verbal communication skills, ensuring clear and effective interaction with clients and team members.

Education And/Or Experience Computer Skills

• High school diploma, with a college degree preferred.
• Have knowledge of consumer journey mapping to ensure best-in-class experiences.
• Demonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook and PowerPoint.

At Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.