Customer Service Coordinator: Disputes & Scheduling Pro

Rite-Rug; Manassas (VA); On-site; USD 46,000 - 52,000; Full time

Job summary

Rite Rug in Manassas, VA seeks a Customer Service Coordinator to coordinate customer service activities, ensure satisfaction, and handle orders and payments. The role involves resolving disputes, posting payments, and maintaining accurate files in a fast-paced environment.

The ideal candidate has a High School Diploma, strong communication skills, and proficiency with Microsoft Office. You will multitask and problem solve with minimal supervision.

Qualifications

• Minimum High School Diploma or equivalent.
• Proficient in Microsoft Office.
• Ability to multitask and prioritize duties.
• Strong verbal and written communication.
• Ability to work independently and solve problems.

Responsibilities

• Research and resolve disputes.
• Enter order information.
• Process and schedule work orders.
• Enter installer pay information and back charges.
• Job cost invoices.
• Post payments.
• Respond to customer service issues.
• Answer incoming telephone calls.
• Maintain files.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Rite Rug in Manassas, VA seeks a Customer Service Coordinator to coordinate customer service activities, ensure satisfaction, and handle orders and payments. The role involves resolving disputes, posting payments, and maintaining accurate files in a fast-paced environment.

The ideal candidate has a High School Diploma, strong communication skills, and proficiency with Microsoft Office. You will multitask and problem solve with minimal supervision.