Customer Service Coordinator - Onsite

Boston Interiors Inc.; Stoughton (MA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid Vacation

Health, Dental, and Vision Insurance

Employee Discounts

401K Retirement Plan

Tuition Reimbursement

Job summary

Boston Interiors Inc. is looking for a detail-oriented Customer Service Coordinator to join our team in Stoughton. In this full-time role, you will support customers after their furniture purchase by addressing service issues and ensuring satisfaction. The ideal candidate has prior customer service experience, strong communication skills, and the ability to manage multiple cases. We offer competitive wages of $18 - $22 per hour based on experience, along with comprehensive benefits including health insurance and paid vacation.

Qualifications

• Customer service experience preferred, especially retail or call center.
• Strong problem-solving and communication skills.
• Ability to remain calm in difficult situations.

Responsibilities

• Serve as the primary point of contact for customers after purchase.
• Handle service issues like damages or warranty questions.
• Process exchanges, repairs, and refunds according to policies.

Skills

Customer service experience

Problem-solving skills

Communication skills

Multitasking ability

Tools

CRM tools

Order management systems

Job description

We are seeking a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment. The individual will be highly attentive to detail and have excellent organizational and communication skills.

We offer a supportive and friendly work atmosphere, competitive wages and a comprehensive benefits package.

If you’re ready to be part of a dynamic team, apply now and start your career with us today!

Full Time, Tuesday – Saturday 7:00 am – 3:30 pm

Hourly Rate: $18 - $22 per hour based upon experience

Responsibilities

As Customer Service Coordinator, provide support to customers after their furniture purchase, ensuring resolution of service issues. This role focuses on communication, coordination, and problem-solving to maintain high customer satisfaction:

• Serve as the primary point of contact for customers after purchase
• Handle service concerns such as damages, missing items, or warranty questions
• Process exchanges, repairs, replacements, and refunds according to company policy
• Communicate clearly and empathetically with customers to resolve concerns
• Escalate complex issues when appropriate
• Maintain knowledge of company policies, products, and service procedures

Qualifications

• Customer service experience preferred (retail or call-center experience a plus)
• Strong problem-solving and communication skills
• Ability to remain calm and professional in difficult situations
• Proficient computer systems, order management, and CRM tools
• Ability to multitask and manage multiple cases at once

Benefits

• Paid Vacation
• Health, Dental, Vision and Disability Insurance
• Employee Assistance Program
• Employee Discounts
• 401K Retirement Plan
• Tuition ReimbursementDirect Deposit

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.