Customer Service Coordinator

Rite-Rug; Manassas (VA); On-site; USD 46,000 - 52,000; Full time

Job summary

Rite Rug in Manassas, VA seeks a Customer Service Coordinator to coordinate customer service activities, ensure satisfaction, and handle orders and payments. The role involves resolving disputes, posting payments, and maintaining accurate files in a fast-paced environment.

The ideal candidate has a High School Diploma, strong communication skills, and proficiency with Microsoft Office. You will multitask and problem solve with minimal supervision.

Qualifications

• Minimum High School Diploma or equivalent.
• Proficient in Microsoft Office.
• Ability to multitask and prioritize duties.
• Strong verbal and written communication.
• Ability to work independently and solve problems.

Responsibilities

• Research and resolve disputes.
• Enter order information.
• Process and schedule work orders.
• Enter installer pay information and back charges.
• Job cost invoices.
• Post payments.
• Respond to customer service issues.
• Answer incoming telephone calls.
• Maintain files.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Rite Rug has been one of the top flooring providers for over 90 years! We are looking for a Customer Service Coordinator to join our growing team!$46,000 to $52,000 a year. Salary based on experience.POSITION SUMMARY:Coordinate customer service activities in order to ensure customer satisfaction.ESSENTIAL FUNCTIONS:Research and resolve disputesEnter order informationProcess and schedule work ordersEnter installer pay information and back chargesJob cost invoicesPost paymentsRespond to customer service issuesAnswer incoming telephone callsMaintain filesPerform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:Have earned a minimum of a High School Diploma or equivalent.Possess and have demonstrated proficient computer experience in Microsoft Office.Be able to multi-task and prioritize the duties required.Exhibit effective oral and written communication skills.Be able to work independently and problem solve.Exhibit excellent customer service skills.Possess the ability to handle a high volume call environment.