Customer Service Representative Area Rug Coordinator

Longo Carpet Cleaning; O'Briens Corner (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off

Supportive, family-owned environment

Job summary

Longo Carpet Cleaning & Affordable Duct Cleaning is seeking a motivated and organized Customer Service Representative (CSR) & Area Rug Coordinator to join our team. This role blends customer service, scheduling, and office tasks with coordinating our area rug cleaning operations.

The ideal candidate is friendly, reliable, detail‑oriented, and capable of managing multiple tasks while delivering excellent service to customers.

Qualifications

• Previous customer service or office experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional phone etiquette and customer-focused attitude.
• Proficiency with computers and basic office software.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Answer calls and assist with scheduling appointments.
• Provide customer service via phone, text or email.
• Follow up with leads and existing customers.
• Make outbound sales and follow-up calls.
• Schedule and confirm appointments for technicians and rug services.
• Coordinate area rug pickups, deliveries, repairs, and cleaning services.
• Process area rug intakes and maintain records.
• Communicate status to customers and keep records updated.
• Assist with administrative tasks and maintaining customer data.

Skills

Customer service

Organizational skills

Multitasking

Phone etiquette

Office software

Tools

CRM software

Microsoft Office

Job description

Longo Carpet Cleaning & Affordable Duct Cleaning is seeking a motivated and organized Customer Service Representative (CSR) & Area Rug Coordinator to join our team. This position combines customer service, scheduling, and office administration with the coordination of our area rug cleaning department.

The ideal candidate is friendly, reliable, detail-oriented, and able to manage multiple tasks while providing excellent service to our customers.

Responsibilities

• Answer incoming phone calls and assist customers with scheduling appointments and services.
• Provide exceptional customer service and respond to customer inquiries via phone, text or email.
• Following up with leads and existing customers.
• Making outbound sales and follow-up calls.
• Schedule and confirm appointments for technicians and area rug services.
• Coordinate area rug pickups, deliveries, repairs, and cleaning services.
• Process area rug intakes and maintain accurate records and documentation.
• Communicate with customers regarding the status of their area rugs and scheduled services.
• Assist with administrative and office tasks as needed.
• Maintain customer information and job records within company software.

Qualifications

• Previous customer service or office experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional phone etiquette and customer-focused attitude.
• Proficiency with computers and basic office software.
• Reliable, punctual, and detail-oriented.

Benefits

• Competitive pay based on experience.
• Paid time off.
• Supportive, family-owned business environment.

We're a small office, so teamwork matters! If you enjoy helping customers, staying organized, and being part of a team, we'd love to hear from you.