Customer Service Representative Area Rug Coordinator

Longo Carpet Cleaning and Restoration; Agawam (MA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off

Family-owned environment

Job summary

Longo Carpet Cleaning & Affordable Duct Cleaning in Agawam, MA is seeking a motivated Customer Service Representative (CSR) & Area Rug Coordinator to join our team. You will handle scheduling, answer calls, and coordinate rug cleaning services with our technicians.

The ideal candidate is friendly, reliable, organized, and capable of managing multiple tasks while delivering excellent service to customers. Prior CSR or office experience is preferred in a small, family-owned setting.

Qualifications

• Previous customer service or office experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional phone etiquette and customer-focused attitude.
• Proficiency with computers and basic office software.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Answer calls and assist customers with scheduling appointments and services.
• Provide excellent customer service via phone, text or email.
• Follow up with leads and existing customers.
• Make outbound sales and follow-up calls.
• Schedule and confirm appointments for technicians and rug services.
• Coordinate area rug pickups, deliveries, repairs, and cleaning services.
• Process area rug intakes and maintain accurate records.
• Communicate with customers regarding the status of their area rugs and scheduled services.
• Assist with administrative tasks and maintain customer data.
• Maintain customer information and job records in software.

Skills

Customer service

Scheduling

Office administration

Multitasking

Communication

Phone etiquette

Job description

Longo Carpet Cleaning & Affordable Duct Cleaning

is seeking a motivated and organized Customer Service Representative (CSR) & Area Rug Coordinator to join our team. This position combines customer service, scheduling, and office administration with the coordination of our area rug cleaning department.

The ideal candidate is friendly, reliable, detail-oriented, and able to manage multiple tasks while providing excellent service to our customers.

Responsibilities

• Answer incoming phone calls and assist customers with scheduling appointments and services.
• Provide exceptional customer service and respond to customer inquiries via phone, text or email.
• Following up with leads and existing customers.
• Making outbound sales and follow-up calls.
• Schedule and confirm appointments for technicians and area rug services.
• Coordinate area rug pickups, deliveries, repairs, and cleaning services.
• Process area rug intakes and maintain accurate records and documentation.
• Communicate with customers regarding the status of their area rugs and scheduled services.
• Assist with administrative and office tasks as needed.
• Maintain customer information and job records within company software.

Qualifications

• Previous customer service or office experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional phone etiquette and customer-focused attitude.
• Proficiency with computers and basic office software.
• Reliable, punctual, and detail-oriented.

Benefits

• Competitive pay based on experience.
• Paid time off.
• Supportive, family-owned business environment.

We're a small office, so teamwork matters! If you enjoy helping customers, staying organized, and being part of a team, we'd love to hear from you.