Customer Service Coordinator (2231)

Rite Rug Co.; Manassas (VA); On-site; USD 46,000 - 52,000; Full time

Job summary

Rite Rug Co. in Manassas, VA is seeking a Customer Service Coordinator to join our growing team. You will coordinate customer service activities to ensure satisfaction, enter orders, process work orders, and respond to inquiries.

The role requires a high school diploma, strong Microsoft Office skills, multitasking ability, and excellent oral and written communication. Experience in a high-volume call environment and problem-solving skills are beneficial.

Qualifications

• Minimum High School Diploma or equivalent.
• Proficient in Microsoft Office.
• Ability to multi-task and prioritize duties.
• Excellent oral and written communication skills.
• Able to work independently and solve problems.
• Excellent customer service skills.
• Ability to handle a high-volume call environment.

Responsibilities

• Coordinate customer service activities to ensure customer satisfaction.
• Research and resolve disputes and issues.
• Enter order information and process work orders.
• Enter installer pay information and back charges.
• Post payments and cost invoices.
• Respond to customer service inquiries and calls.

Skills

Customer service

Communication skills

Oral communication

Written communication

Problem solving

Multitasking

Data entry

Dispute research

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Coordinator (2231)# Customer Service Coordinator (2231)Manassas, VA 20109## OverviewSalary Range$46,000.00 - $52,000.00 Salary/year## Customer Service Coordinator| || --- || **Rite Rug has been one of the top flooring providers for over 90 years! We are looking for a Customer Service Coordinator to join our growing team!** **$46,000 to $52,000 a year. Salary based on experience.** **POSITION SUMMARY:** Coordinate customer service activities in order to ensure customer satisfaction. **ESSENTIAL FUNCTIONS:** * Research and resolve disputes * Enter order information * Process and schedule work orders * Enter installer pay information and back charges * Job cost invoices * Post payments * Respond to customer service issues * Answer incoming telephone calls * Maintain files * Perform other duties as assigned **QUALIFICATIONS****AND****REQUIREMENTS:** 1. Have earned a minimum of a High School Diploma or equivalent. 2. Possess and have demonstrated proficient computer experience in Microsoft Office. 3. Be able to multi-task and prioritize the duties required. 4. Exhibit effective oral and written communication skills. 5. Be able to work independently and problem solve. 6. Exhibit excellent customer service skills. 7. Possess the ability to handle a high volume call environment. |