Workplace Experience Coordinator

CBRE Group, Inc.; Cambridge (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in Cambridge, MA is seeking a Sr. Coordinator for Workplace Experience to deliver world-class customer service to employees and visitors.

You will greet entrants, issue passes, coordinate activities, manage work orders, escalate issues, and support the team with supplies and meeting coordination. This role emphasizes proactive problem solving, adherence to security procedures, and brand-guided client materials creation, contributing to a safe, welcoming, and efficient building

Responsibilities

• First point of contact for entrants; greet, issue visitor and parking passes, follow security protocols, escort visitors.
• Answer the telephone professionally.
• Coordinate and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; address vendor/staff issues.
• Escalate employee, guest, and coworker inquiries or complaints.
• Provide team support including officeSupply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property security and emergency procedures; ensure building safety.
• Identify and solve typical/atypical problems in own area without supervision.
• Evaluate and select solutions from established options.
• Impact the team through quality of services or information provided.
• Follow standardized procedures with regular but moderate supervision.

Job description

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.


• Make a memorable first impression by answering the telephone in a professional manner.


• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.


• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.


• Escalate inquiries or complaints from employees, guests, and co-workers.


• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.


• Create customized client materials that follow brand guidelines.


• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.


• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.


• Evaluate and select solutions from established options.


• Impact team through the quality of the services or information provided.


• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.