Customer Service Coordinator (Bilingual - French )

CBRE Group, Inc.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

CBRE Group, Inc. is seeking a Customer Service Coordinator for a fully remote, full-time role. The position supports the Call Center function by handling inquiries about products and services and resolving day-to-day issues.

Shifts include 8:00 am–4:30 pm CST or 2:00 pm–10:30 pm CST, with compensation at $20.00 per hour. Responsibilities include managing inquiries by phone, chat, email, and web requests; generating work orders; scheduling meetings; updating systems; and producing reports.

Qualifications

• Bilingual English/French required for regular client and staff communication.
• High School Diploma or equivalent with up to 2 years of related experience is acceptable.
• Proficiency with Microsoft Office (Word, Excel, Outlook) is expected.

Responsibilities

• Answer incoming service requests via phone, chat, email, and online forms.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems and customer service databases.
• Contact customers for updated information as necessary.
• Produce and distribute ad hoc reports for review.

Skills

English

French

Education

High School Diploma

Tools

MS Office

Job description

About the Role

As a CBRE Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

Please Note

• We are currently hiring for 1st shift [8:00 am - 4:30 pm CST] and 2nd shift [2:00 pm - 10:30 pm CST].


• French and English proficiency required.


• This is a full-time, remote opportunity.


• Compensation for this position is $20.00 per hour.

What You’ll Do

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.


• Generate and follow up on service request work orders for completion.


• Schedule meetings and coordinate logistics as needed.


• Update company systems, customer service databases, and spreadsheets.


• Contact customers for updated information, as necessary.


• Run and distribute various ad hoc reports for review.


• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.


• Evaluate and select solutions from established options.


• Impact through clearly defined duties, methods, and tasks are described in detail.


• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.


• Deliver own output by following defined procedures and processes under close supervision.

What You’ll Need

• A good knowledge of English and French is required as this role requires regular communication in English and French with clients and staff located in all Canadian provinces and the United States.


• High School Diploma or equivalent experience with up to 2 years of job-related experience.


• Ability to follow basic work routines and standards in the application of work.


• Communication skills to exchange straightforward information.


• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Strong organizational skills with an inquisitive approach.


• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Why CBRE?

CBRE provides medical, dental, vision insurance, life insurance, disability coverage, and 401(k) from your start date including 15 days of PTO and 11 holidays. Professional Development: We are committed to investing in our employees' growth and development through training programs, certifications, and mentorship opportunities. Career Advancement: CBRE is a global leader in commercial real estate services, providing ample opportunities for career progression and advancement within the company!

Disclaimers

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.