Workplace Experience Coordinator - Phoenix

CBRE; Phoenix (AZ); On-site; USD 37,000 - 52,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Phoenix, AZ to deliver exceptional customer service to employees and visitors at a designated building. You will be the first point of contact, manage passes, greet guests, and support events and daily workplace services with a professional demeanor.

Role requires strong organizational skills, basic MS Office knowledge, and the ability to follow security procedures. 2 years of related experience is typical for this entry-level position.

Qualifications

• Provide world-class customer service to employees and visitors.
• Greet and assist entrants, issue passes, and follow security protocols.
• Coordinate events, meetings, and workplace services.
• Communicate clearly with team and stakeholders.

Responsibilities

• First point of contact for entrants; greet, issue passes, follow security protocols.
• Answer calls professionally; create presentations and speak to groups.
• Arrange recreational, dining, and business activities per request.
• Oversee general cleaning, custodial duties, and maintenance requests.
• Coordinate on-site events including setup, teardown, and supplies.
• Explain information clearly and follow manager directions.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building.

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various‑sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Will be responsible for general cleaning and custodial duties.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
• Organize and manage on‑site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job‑related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).