Customer Service & Compliance Specialist

Lincare-085e31c; Salt Lake City (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare is seeking a customer service-oriented professional in Salt Lake City to support patients by answering questions, resolving problems, and determining ongoing product/service needs in accordance with physician directions.

The role involves handling inbound and outbound calls, educating patients, updating records, and ensuring accurate order processing, with a focus on accuracy and compliance in a healthcare setting.

Qualifications

• Read and analyze patient orders
• Communicate effectively with coworkers and patients
• Assist with employee training
• Perform dosage calculations and reference frequencies/doses dispensed
• Follow oral and written instructions and document actions

Responsibilities

• Communicate with customers via inbound/outbound calls
• Assess customer needs for products/services
• Assess compliance with physician orders
• Educate customers about products/services
• Document calls in the computerized system
• Enter customer orders into the system
• Verify/update demographic information in records

Skills

Reading docs

Communication

Train others

Dosage calculations

Education

High School Diploma/GED

Computer data entry

Licensing as required

Job description

Lincare is seeking a customer service-oriented professional in Salt Lake City to support patients by answering questions, resolving problems, and determining ongoing product/service needs in accordance with physician directions.

The role involves handling inbound and outbound calls, educating patients, updating records, and ensuring accurate order processing, with a focus on accuracy and compliance in a healthcare setting.