Customer Service & Complaint Resolution Specialist

Amerit Consulting; Franklin Lakes (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading consulting firm is looking for a Customer Service / Complaint Specialist to support customer inquiries and maintain accurate records. The role includes data collection and entry, strong communication with internal and external customers, and compliance with regulatory standards. Ideal candidates will possess a High School Diploma, experience in customer service, and proficiency in Microsoft Excel and Outlook. This position offers a structured schedule from Monday to Friday.

Qualifications

• Experience in customer service or complaint intake.
• Self-motivated and able to work independently.
• Experience working in a regulated industry.

Responsibilities

• Perform administrative data collection and data entry.
• Communicate with internal and external customers.
• Triage complex customer inquiries and minimize hand-offs.
• Ensure compliance with all client policies and regulatory requirements.

Skills

Microsoft Excel

Microsoft Outlook

Customer service experience

Strong verbal communication

Professional phone etiquette

Education

High School Diploma or equivalent

Job description

A leading consulting firm is looking for a Customer Service / Complaint Specialist to support customer inquiries and maintain accurate records. The role includes data collection and entry, strong communication with internal and external customers, and compliance with regulatory standards. Ideal candidates will possess a High School Diploma, experience in customer service, and proficiency in Microsoft Excel and Outlook. This position offers a structured schedule from Monday to Friday.