Customer Experience Specialist

Kedia Corporation; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology services provider in Oregon is seeking a Customer Service Representative to handle inquiries and complaints effectively. The role involves using advanced technology, such as CRM software and autodialers, to provide exceptional service to customers. Ideal candidates should have strong communication and problem-solving skills, along with a thorough understanding of customer service principles. Join us in creating a seamless experience for our customers while thriving in a dynamic work environment.

Qualifications

• Knowledge of customer service principles and processes.
• Experience with CRM software and technology.
• Effective communication and problem-solving skills.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints effectively.
• Determine charges for services requested.

Skills

Customer service principles

Communication skills

Problem-solving skills

Tools

Autodialers

Customer relationship management (CRM) software

Electronic mail software

Spreadsheet software

Job description

A leading technology services provider in Oregon is seeking a Customer Service Representative to handle inquiries and complaints effectively. The role involves using advanced technology, such as CRM software and autodialers, to provide exceptional service to customers. Ideal candidates should have strong communication and problem-solving skills, along with a thorough understanding of customer service principles. Join us in creating a seamless experience for our customers while thriving in a dynamic work environment.