Customer Service Co-Op

Education First; Boston (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Education First in Cambridge, MA is seeking a Customer Service Co-op to support the Account Services Team. The role is hybrid, with in-office Mondays through Thursdays and a option to work from home on Fridays, paying $20/hour for 40 hours per week.

Start date options are January 5th or January 19th, continuing through June 2027. You will handle calls and emails, ensuring program compliance with Department of State regulations and maintaining high-quality customer service for host families and

Qualifications

• You are a natural relationship builder and enjoy working with people.
• A strong communicator: effectively communicate with customers and colleagues.
• Strategic thinker: able to organize daily tasks to be efficient and deliberate in accomplishing goals.
• Goal-oriented: motivated to attain weekly, monthly and annual individual and department goals.
• Flexible: can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative: highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical: comfortable with numbers and being able to read spreadsheets.
• Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.
• Previous customer service experience preferred.

Responsibilities

• Handle high volumes of calls and emails daily, serving as the primary information resource.
• Maintain timely responsiveness and proactively resolve issues for host families and au pairs.
• Ensure compliance with Department of State regulations governing the program.
• Provide thorough, empathetic support and ownership of resolutions.
• Contribute to ongoing improvements in customer experience and staff efficiency.

Skills

Relationship building

Strong communicator

Strategic thinking

Goal-oriented

Flexible

Collaborative

Analytical

Creative

Resilient

Customer service experience

Job description

Customer Service Co-op

Account Services Team, Cultural Care Au Pair

Office Location: Cambridge, MA

Monday-Thursday in office, option to work from home on Fridays

$20/hr, 40 hours per week

Start date: January 5th or January 19th until June 2027

About the role:

As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

You will use superior communication skills and timely responsiveness in this highly visible position within our company.

Work mostly through phone and email communication, to serve as the primary resource of information and problem solving for our host families, au pairs, Local Childcare Consultants (LCCs) and colleagues.

Work to ensure our program remains compliant with the regulations set forth by the Department of State and ensure our host families uphold their financial responsibilities of the program.

With every inquiry, you proactively add value to the overall customer experience by remaining positive and thorough, taking ownership of resolution, and anticipating their future needs.

This role gives insight into every aspect of our organization, setting up the right candidate for future career growth opportunities.

Who we're looking for:

• You are a natural relationship builder and truly enjoy working with people. If you thrive independently while striving towards a greater team goal and want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you.
• A strong communicator: effectively communicate with customers and colleagues on a regular basis. This includes but is not limited to being able to speak to a family about a past due balance, an au pair who needs help with a missed flight or a colleague regarding Department of State regulations that pertain to our program.
• Strategic thinker: able to organize daily tasks in order to be efficient and deliberate in accomplishing goals.
• Goal-oriented: motivated to attain weekly, monthly and annual individual and department goals.
• Flexible: can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative: highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical: comfortable with numbers and being able to read spreadsheets.
• Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.
• Previous customer service experience preferred.

Technical skills needed:

• Ability to manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team
• Problem solving skills

Why you'll love working here:

This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.