Customer Service Champion — Growth, Training & Benefits

HomeTeam Pest Defense; Stafford (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid vacation

Life Insurance

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist to ensure top-tier customer experiences in a fast-paced environment. You will manage service appointments, coordinate routes for technicians, and maintain accurate customer data with empathy and integrity.

Ideal candidates bring customer service or sales experience, strong communication skills, and proficiency with Microsoft Office. The role includes comprehensive benefits and career growth within a leading pest control company.

Qualifications

• Requires prior experience in customer service or sales.
• High school diploma or equivalent.
• Strong interpersonal and communication skills; detail-oriented and able to multitask.

Responsibilities

• Handle incoming calls and schedule, confirm, and follow up on service appointments.
• Navigate Windows-based and web-based systems to track routes and optimize schedules.
• Schedule technicians to minimize drive time and suggest alternate routes when needed.
• Identify customer needs through listening and questioning; update customer records.

Skills

Customer Service

Sales

Interpersonal skills

Time management

Microsoft Office

Communication skills

Education

High School Diploma

Tools

Windows OS

Web-based system

Job description

Orkin is seeking a Customer Service Specialist to ensure top-tier customer experiences in a fast-paced environment. You will manage service appointments, coordinate routes for technicians, and maintain accurate customer data with empathy and integrity.

Ideal candidates bring customer service or sales experience, strong communication skills, and proficiency with Microsoft Office. The role includes comprehensive benefits and career growth within a leading pest control company.