Customer Service Champion - Financial Solutions & Growth

CCF Family of Brands; Knoxville (TN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Education Reimbursement Program

Cross-brand training

Key Holder Program

Performance-based advancement

Educational Reimbursement Program

401(k) Retirement plan

Life and AD&D Insurance

Discount Marketplace access

Paid time off

Job summary

CCF Family of Brands in Knoxville, TN is hiring a Customer Service Representative to help customers access short-term financial solutions and provide in-store experiences.

You will process transactions, perform check cashing and money transfers, participate in training, and have opportunities for advancement across our brands. This is an entry-level role focused on customer service, data accuracy, and teamwork in a fast-paced environment.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**

Skills

Customer service

Data entry

Attention to detail

Verbal communication

Written communication

POS software

Phone usage

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands in Knoxville, TN is hiring a Customer Service Representative to help customers access short-term financial solutions and provide in-store experiences.

You will process transactions, perform check cashing and money transfers, participate in training, and have opportunities for advancement across our brands. This is an entry-level role focused on customer service, data accuracy, and teamwork in a fast-paced environment.