Customer Service & Cash Solutions Specialist

Ccffamilyofbrands; Fresno (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Educational Reimbursement

401(k) retirement plan

Life insurance

Discount Marketplace access

Job summary

California Check Cashing in Fresno, CA seeks a Customer Service Representative. You will help community members access financial solutions, process transactions, and deliver an exceptional in-store experience. Training and development are emphasized to support long-term success.

The role offers a structured training program, advancement opportunities across the CCFFamily of Brands, and a comprehensive benefits package. On-site, full-time hours with weekend shifts are required.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and compliant with applicable law.
• Ability to meet the physical demands of a customer-facing role.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and participate in events to enhance customer experience.
• Uphold compliance with policies and local, state, and federal laws.

Skills

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Phone proficiency

Bilingual (English/Spanish)

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

California Check Cashing in Fresno, CA seeks a Customer Service Representative. You will help community members access financial solutions, process transactions, and deliver an exceptional in-store experience. Training and development are emphasized to support long-term success.

The role offers a structured training program, advancement opportunities across the CCFFamily of Brands, and a comprehensive benefits package. On-site, full-time hours with weekend shifts are required.