Financial Services CSR - Growth & Training

Ccffamilyofbrands; Antioch (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Educational reimbursement

401(k) & Roth 401(k) with companymatch

Life and AD&D insurance

Discount marketplace

Paid time off (12 days first year)

Casual dress code (jeans and sneakers)

Job summary

Community Choice Financial Family of Brands in Antioch, CA is hiring a Customer Service Representative to help customers access financial services and process transactions in-store. This entry-level role offers hands-on training, development, and opportunities to advance across our nationwide brands.

You will handle check cashing, money transfers, and payments, while delivering exceptional in-store experiences and maintaining accurate records in a fast-paced, team-driven environment.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of this position, including standing, moving up to 25 pounds, etc.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and open/close procedures, including vault and cash drawer management.
• Engage in ongoing training and stay current on product and process changes.
• Work in a dynamic, fast-paced environment and manage multiple tasks to meet standards.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Skills

Communication skills

Attention to detail

Data entry

POS system proficiency

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Cash handling equipment

Job description

Community Choice Financial Family of Brands in Antioch, CA is hiring a Customer Service Representative to help customers access financial services and process transactions in-store. This entry-level role offers hands-on training, development, and opportunities to advance across our nationwide brands.

You will handle check cashing, money transfers, and payments, while delivering exceptional in-store experiences and maintaining accurate records in a fast-paced, team-driven environment.