Auto Customer Service / Internet Sales – Earn Up to $70,000 + Comm.

Toyota / Lexus Knoxville; Knoxville (TN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid holidays

Work/Life Balance

Advancement Opportunities

Sales training

Job summary

Toyota / Lexus Knoxville is hiring for an internet sales role that leverages strong customer service experience to connect buyers with vehicles and financing options. The position includes comprehensive training from our in-house team and access to the dealership’s sales resources to help you grow.

The ideal candidate brings enthusiastic energy, a team-driven mindset, and solid computer skills. The role offers full-time hours, on-site work, and a competitive up-to-$70,000 annual compensation

Qualifications

• At least one previous role with strong customer service
• Reliable and punctual team player with a positive attitude
• Proficient in basic computer and internet applications
• Willingness to participate in online and in-store training programs

Responsibilities

• Answer customer calls and set up sales appointments
• Respond to internet, phone, and live chat inquiries using scripts
• Provide customers with product information and financing options
• Direct customers to dealership resources and next steps
• Follow up with leads not ready to buy or who no-show
• Participate in team sessions to improve processes and relationships

Skills

Customer service

Team player

Prompt and courteous

Enthusiastic personality

Strong computer skills

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

At Least One Previous Role Based in Strong Customer Service Experience Required

Up to $70,000 per year!

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

• Professional and ongoing sales training provided for your success
• Insurance plans available for eligible full-time associates:
• Medical, Dental, Vision and Life Insurance
• Disability, Voluntary Accidental and Voluntary Critical Insurance
• Paid holidays, vacations and sick leave for eligible associates
• Drug Free workplace
• Work schedule that provides for work/life balance
• Opportunities to advance within the company!

Responsibilities:

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Qualifications/Requirements:

• At least one previous role based in strong customer service experience
• Toyota experience is a plus
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Willing to submit to a pre-employment background check & drug screen.

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.