Customer Service BDC Agent - Flexible Scheduling & Growth

Short's Marine Inc.; Dover, Northern (DE, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA/HSA options

Short-term disability paid by company

Life insurance paid by company

401(k) programs

Paid time off from day one

Associate discount program

Job summary

Price Honda in Dover, DE is seeking a friendly Customer Service/BDC Agent to join our team. You will answer calls and emails, schedule service appointments, and guide customers through maintenance needs in a non-sales capacity.

The ideal candidate has prior customer service experience, strong communication skills, and solid computer proficiency. Training will be provided, with opportunities for growth within the dealership’s service and administrative operations.

Qualifications

• Experience in customer service or call center environments.
• Strong written and verbal communication skills.
• Proficient computer and internet skills; able to navigate databases/CRM.
• Highly organized with excellent follow-up.
• Willingness to learn and develop in a non-sales role.

Responsibilities

• Answer inquiries via phone and email and schedule appointments.
• Provide friendly, professional customer service and build repeat business.
• Maintain and update customer database for follow-ups and recalls.
• Support daily operations and help customers navigate service processes.

Skills

Customer service

Typing

Written communication

Verbal communication

Internet savvy

Computer skills

Organization

Education

Recent college graduate

Job description

Price Honda in Dover, DE is seeking a friendly Customer Service/BDC Agent to join our team. You will answer calls and emails, schedule service appointments, and guide customers through maintenance needs in a non-sales capacity.

The ideal candidate has prior customer service experience, strong communication skills, and solid computer proficiency. Training will be provided, with opportunities for growth within the dealership’s service and administrative operations.