SALES BDC REPRESENTATIVE

Cloninger Automotive; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package including health

401(k) with company match

Annual bonus structure

Monthly employee recognition

Growth opportunities

Job summary

Honda of Salisbury is seeking a Sales BDC Agent to handle inbound and outbound customer communications, set appointments, and present a professional first impression. The role supports the sales team and contributes to a guest-first dealership experience.

The position emphasizes strong phone skills, customer service, CRM usage, and reliability in a dealership environment with opportunities for growth and a competitive benefits package.

Qualifications

• Dealership experience preferred.
• Strong phone communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience working with CRM systems preferred.
• Positive attitude and strong work ethic.
• Reliable attendance and professionalism.

Responsibilities

• Respond to inbound internet leads, phone calls, and online inquiries in a timely and professional manner
• Schedule appointments for customers to visit the dealership and meet with the sales team
• Conduct outbound follow-up calls to potential customers and previous inquiries
• Maintain accurate customer records and notes in the CRM system
• Provide product information and answer basic questions about vehicles and dealership services
• Confirm upcoming appointments and ensure a smooth handoff to the sales team
• Deliver a guest-first customer experience in every interaction

Skills

Strong phone communication

Customer service skills

Multitasking

CRM systems experience

Positive attitude

Reliability/attendance

Tools

CRM systems

Job description

Job Details

Job Location: Salisbury, NC 28147 | Sales BDC Agent

About Us

At Honda of Salisbury, we believe our people make the difference. We are proud to offer a positive work environment, a family-style atmosphere, and a team culture that celebrates success through monthly employee recognition. Our dealership is committed to supporting our team members with strong leadership, growth opportunities, and a full benefits package.

Position Overview

Honda of Salisbury is seeking a motivated and customer-focused Sales BDC (Business Development Center) Agent to join our team. This role is responsible for handling inbound and outbound communication with potential customers, setting appointments for the sales department, and delivering a professional first impression of our dealership.

Key Responsibilities

• Respond to inbound internet leads, phone calls, and online inquiries in a timely and professional manner
• Schedule appointments for customers to visit the dealership and meet with the sales team
• Conduct outbound follow-up calls to potential customers and previous inquiries
• Maintain accurate customer records and notes in the CRM system
• Provide product information and answer basic questions about vehicles and dealership services
• Confirm upcoming appointments and ensure a smooth handoff to the sales team
• Deliver a guest-first customer experience in every interaction

What We Offer

• Positive, team-focused work environment
• Family-feel dealership culture
• Full benefits package including health benefits and 401(k) with company match
• Annual bonus structure
• Monthly employee recognition program
• Opportunities for growth and advancement within the organization

Join Our Team

If you’re looking for a workplace where your effort is appreciated and your success is celebrated, Honda of Salisbury is the place for you.

Qualifications

• Dealership experience preferred
• Strong phone communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and experience working with CRM systems preferred
• Positive attitude and strong work ethic
• Reliable attendance and professionalism