SERVICE BDC AGENT

Short's Marine Inc.; Dover, Northern (DE, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA/HSA options

Short-term disability paid by company

Life insurance paid by company

401(k) programs

Paid time off from day one

Associate discount program

Job summary

Price Honda in Dover, DE is seeking a friendly Customer Service/BDC Agent to join our team. You will answer calls and emails, schedule service appointments, and guide customers through maintenance needs in a non-sales capacity.

The ideal candidate has prior customer service experience, strong communication skills, and solid computer proficiency. Training will be provided, with opportunities for growth within the dealership’s service and administrative operations.

Qualifications

• Experience in customer service or call center environments.
• Strong written and verbal communication skills.
• Proficient computer and internet skills; able to navigate databases/CRM.
• Highly organized with excellent follow-up.
• Willingness to learn and develop in a non-sales role.

Responsibilities

• Answer inquiries via phone and email and schedule appointments.
• Provide friendly, professional customer service and build repeat business.
• Maintain and update customer database for follow-ups and recalls.
• Support daily operations and help customers navigate service processes.

Skills

Customer service

Typing

Written communication

Verbal communication

Internet savvy

Computer skills

Organization

Education

Recent college graduate

Job description

# SERVICE BDC AGENTPrice Honda - Dover, DE 19901## Description**CUSTOMER SERVICE/BDC AGENT****CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS!!**The Price Automotive Group has been family owned and operated for over 40 years. If you are looking for a company that you can build a future with, we are a long-standing, well respected organization that invests in good people to help continue our growth!What we can offer you:* Work/Life Balance – Flexible Scheduling* Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA* Company Paid Short Term Disability* Company Paid Life Insurance* 401(k)* Paid Time Off – starts accruing day 1* Associate Discount Program + Discounts on parts, service, and vehicle purchases for you and your immediate family* Associate Referral Program + Refer a friend who becomes a part of our team and receive a $750 bonus!* Company Team Building Events* FUN GIVEAWAYS - Tickets to Phillies, Flyers, Eagles, NASCAR, Blue Rocks, etc.* TRAINING for 60 days on how to be a top performing customer service agent.* Career path for those interested.What we are looking for:Our current team is a group of pleasant people who like to talk with people in a friendly and professional manner, have solid typing skills and enjoy answering questions and providing value to our future customers. This is NOT a sales position, but our team does work hard to be the face our company by providing excellent customer service and scheduling service appointments to over 300 customers a day. The day will fly by interacting with customers calling you to schedule everything from routine maintenance to recall work. We will train you on the necessary details to become a “mini-expert” in this area, so no prior knowledge is necessary. Finally, this position will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction through their repair journey.Job Requirements:Successful BDC professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in the automotive space. So, if you have:* Previous customer service experience* Previous call center and/or Internet sales experience a plus* Requires strong written and verbal communication skills in order to work most effectively with customers, via phone and email.* Must be Internet savvy, have good computer skills and excellent organizational skills* Excellent follow-up skills.* Great attitude, work ethic and positive outlook.* The desire to meet/beat sales and performance goals.* Respond to inquiries in a timely fashion* Maintain an ongoing customer database to capture repeat business* Schedule appointments