BDC Service Representative

Reeder Chevrolet; Knoxville (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Service Repairs

Aggressive Employee Referral Program

Job summary

Reeder Chevrolet in Knoxville, Tennessee is looking for a BDC Service Representative to join their team. This role involves being the first point of contact for customers in the service department, helping with appointments and ensuring a great experience.

The ideal candidate should have excellent communication skills, the ability to multitask, and a valid driver's license. This position offers competitive pay, medical and dental plans, and opportunities for career advancement.

Qualifications

• Excellent communication and customer service skills.
• Professional appearance and ability to multitask.
• Familiarity with computers and valid driver's license.

Responsibilities

• Answer incoming service calls and schedule appointments.
• Respond to internet service lead requests.
• Ensure accurate recording in the CRM system.

Skills

Excellent communication skills

Customer service skills

Ability to multitask

Basic understanding of vehicle service

Tools

CRM software

Computers

Job description

We are a leading automotive dealership committed to providing an exceptional car‑buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team. In this role, you’ll be the first point of contact for our service department—helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities

• Answer incoming service calls and make follow‑up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Follow‑up after service completion to ensure customer satisfaction.
• Ensure all customer interactions, appointments, and follow‑ups are accurately recorded in the CRM system.
• Work closely with service advisors to pass along important customer details.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications

• Excellent communication and customer service skills.
• Professional, well‑groomed personal appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask and stay organized in a fast‑paced setting.
• Familiar with computers and CRM software.
• Valid driver’s license and clean driving record.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug‑free workplace.