Customer Service Associate - South Bend

Indiana Farm Bureau Insurance; Crest Manor Addition (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Full-time Monday–Friday schedule

Bonus potential up to 20%

Contests and incentives

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau Insurance in Indiana is seeking a customer service focused associate to handle calls, assist walk-ins, and support claims paperwork. The role requires a high school diploma, 1 year of customer service experience, and a Property & Casualty license or the ability to obtain it within 2 years.

The position is full-time, Monday–Friday, with benefits and a potential bonus up to 20% of salary. You will work in a team environment, use Microsoft Office, and ensure accuracy in document

Qualifications

• High school diploma or GED.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Attention to detail and accuracy.
• Organization values work/life balance.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Time management

Problem-solving

Attention to detail

Team collaboration

Education

High school diploma or GED equivalent

Tools

Microsoft Suite

Job description

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.