Customer Service Associate - North Vernon

Indiana Farm Bureau, Inc.; North Vernon (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Bonus potential up to 20% of salary

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau, Inc. is seeking a customer service focused individual for an on-site role in Indiana. You will handle incoming calls, assist walk-in customers, and support with insurance-related paperwork and documentation.

The role requires a high school diploma or GED, 1 year of customer service experience, and an insurance license or the ability to obtain one within 2 years. Strong organizational skills are essential for success.

Qualifications

• High school diploma or GED equivalent is required.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Company values work/life balance.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Assists with claims paperwork requested by the claim’s representatives.
• Provides proof of insurance documents requested by clients.
• Ability to commute between offices in multiple counties as needed.
• Any additional duties assigned by management.

Skills

Microsoft Office

Time management

Problem solving

Attention to detail

Education

High School diploma or GED

Job description

Job Category: Individual Contributor

Requisition Number: CUSTO005684

• Posted : July 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.