Customer Service Associate - Fowler

Indiana Farm Bureau, Inc.; Lowell (IN); On-site; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Potential yearly bonus up to 20%

Benefits eligibility within 30 days

Job summary

A regional insurance agency located in the United States is seeking a customer service representative. In this full-time role, you'll handle incoming calls, assist customers with claims paperwork, and provide proof of insurance documents. Candidates must have a high school diploma, one year of customer service experience, and a valid Property & Casualty insurance license, or be able to obtain one within two years. The position offers a Monday to Friday schedule, paid vacation, and potential bonuses of up to 20% of the salary.

Qualifications

• 1 year of customer service experience.
• Property & Casualty insurance license required or ability to obtain within 2 years.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork.
• Provides proof of insurance documents.
• Ability to commute between offices.

Skills

Customer service experience

Proficient in Microsoft Suite

Strong time management

Problem-solving skills

Attention to detail

Education

High school diploma or GED equivalent

Job description

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.