Customer Service Associate - Rensselaer

Indiana Farm Bureau, Inc.; Rensselaer (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Contests and incentives

Benefits eligibility within 30 days of

Job summary

Indiana Farm Bureau, Inc. is seeking a customer service oriented professional to handle incoming calls, assist walk-in clients, and support claims paperwork across multiple Indiana counties.

The role requires a current or obtainable Property & Casualty license and a year of customer service experience. The position is full-time with a Monday–Friday schedule, offering paid vacation/sick leave, a 401(k) with match, and a potential annual bonus up to 20% of salary.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Full-time with a Monday–Friday schedule.
• Negotiable pay based on experience.
• Potential yearly bonus up to 20% of the salary.
• Ability to commute between multiple counties as needed.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Assists with claims paperwork requested by claim’s representatives.
• Provides proof of insurance documents requested by clients.
• Ability to commute between offices in Benton, Jasper, Lake, Newton, Pulaski, and White counties as needed.
• Other duties as assigned by management.

Skills

Customer service

Time management

Problem solving

Attention to detail

Team collaboration

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.