Customer Service Associate - Rensselaer

Indiana Farm Bureau Insurance; Rensselaer (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work-life balance

Paid vacation/sick leave

401(k) with match

Fulltime with a Monday - Friday

Potential for a yearly bonus up to 20%

Contests and incentives

Benefits eligibility within 30 days of

Negotiable pay based on experience

Collaborate in a team environment

Paid volunteer hours

Job summary

Indiana Farm Bureau Insurance is seeking a customer service oriented individual to handle calls, assist walk-in clients, collect payments, and process policy changes across multiple county offices in Indiana. The role requires a Property & Casualty license or the ability to obtain one within 2 years.

Strong communication, time management, and problem-solving skills are essential, along with proficiency in Microsoft Office.

Qualifications

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
• Any additional duties assigned by management.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Suite

Job description

Description

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
• Any additional duties assigned by management.

Requirements for Success

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

IFBI Perks

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

2570 N McKinley Ave, Rensselaer, IN, USA, 47978

ReqID: CUSTO005674