Customer Service Associate - South Bend

Indiana Farm Bureau Insurance; South Bend, Northern (IN, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

An organization that values work/life

Paid vacation/sick leave

401(k) with match

Monday - Friday schedule

Potential yearly bonus up to 20%

Contests and incentives

Benefits eligibility within 30 days

Negotiable pay based on experience

Team environment collaboration

Paid volunteer hours

Job summary

Indiana Farm Bureau Insurance in South Bend, Indiana is seeking a customer-service oriented team member to support clients with calls, walk-ins and payments. You will help with policy changes, provide requested documents, and assist with claims paperwork under guidance from claims representatives.

The role requires strong communication, organization, and attention to detail. It is a full-time, on-site position at 5032 Miami St, South Bend, IN 46614 with benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Property & Casualty license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Office.
• Strong communication, time management, problem-solving, and attention to detail.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim's representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Communication skills

Time management

Problem-solving

Attention to detail

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.

• Handles any walk-in customers.

• Collects payments.

• Makes policy changes.

• Assists with claims paperwork that is requested by the claim's representatives.

• Provides proof of insurance documents that are requested by clients.

• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.

• 1 year of customer service experience.

• Property & Casualty insurance license required or must be able to obtain this license within 2 years.

• Proficient in Microsoft Suite.

• Strong communication skills.

• Strong time management and problem-solving skills.

• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance

• Paid vacation/sick leave

• 401(k) with match

• Fulltime with a Monday - Friday schedule

• Potential for a yearly bonus with a possible payout of up to 20% of the salary

• Contests and incentives

• Benefits eligibility within 30 days of employment

• Negotiable pay based on level of experience

• Collaborate in a team environment

• Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

5032 Miami St

South Bend, IN, USA, 46614