Customer Service Associate - South Bend

Barrett Agency - Indiana Farm Bureau Insurance; South Bend (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Work/life balance

Potential yearly bonus

Contests and incentives

Paid volunteer hours

Job summary

Barrett Agency - Indiana Farm Bureau Insurance is seeking a full-time customer service representative in South Bend, IN. The role involves answering customer inquiries, collecting payments, and assisting with claims paperwork.

Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Strong communication and problem-solving skills are essential. Benefits include paid vacation, a 401(k) plan with match, and the potential for yearly bonuses.

Qualifications

• Minimum 1 year of customer service experience.
• Property & Casualty insurance license is required or to be obtained within 2 years.
• Strong time management and problem-solving skills.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork.
• Provides proof of insurance documents.
• Any additional duties assigned by management.

Skills

Customer service experience

Communication skills

Time management

Problem-solving skills

Attention to detail

Proficient in Microsoft Suite

Education

High school diploma or GED

Job description

South Bend, IN

Req ID: CUSTO005718

Job Category: Individual Contributor

Job Type: Full-Time

Address: 5032 Miami St, South Bend, IN 46614, USA

Description

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk‑in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements For Success

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem‑solving skills.
• Strong attention to detail and accuracy.

IFBI Perks

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk‑in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements For Success

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem‑solving skills.
• Strong attention to detail and accuracy.

IFBI Perks

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

5032 Miami St

South Bend, IN, USA, 46614

ReqID: CUSTO005718