Customer Service Associate - New Albany

Indiana Farm Bureau Insurance; New Albany (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Work/life balance

Paid vacation/sick leave

401(k) with match

Yearly bonus potential

Collaborative team environment

Paid volunteer hours

Job summary

Indiana Farm Bureau Insurance is seeking a customer service representative in New Albany, IN. This full-time position requires answering customer questions, handling payments, and assisting with claims paperwork.

Qualified candidates will have a high school diploma or GED, 1 year of customer service experience, and the ability to obtain a Property & Casualty insurance license. The role offers various employee perks including paid vacation, 401(k) matching, and potential bonuses.

Qualifications

• 1 year of customer service experience is required.
• Property & Casualty insurance license required or must obtain it within 2 years.
• Strong communication and time management skills.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers and collects payments.
• Makes policy changes and assists with claims paperwork.

Skills

Customer service experience

Communication skills

Time management

Problem-solving skills

Attention to detail

Proficient in Microsoft Suite

Education

High school diploma or GED equivalent

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim's representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

IFBI Perks:

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

379 Professional Ct

New Albany, IN, USA, 47150

ReqID: CUSTO005771