Contact Center Representative

Indiana Farm Bureau Insurance; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K

Employee Incentive Plan

Employee Volunteer Program

Education reimbursement

Job summary

Indiana Farm Bureau Insurance in Indianapolis seeks a customer service specialist to handle life insurance inquiries, process changes to policies, and assist with claims. You will answer calls, provide clear verbal and written communication, document interactions, and participate in ongoing training.

The role emphasizes attention to detail, de-escalation when needed, and teamwork within a friendly, supportive office, with comprehensive benefits and education reimbursement after one year.

Qualifications

• High school diploma or GED required.
• One year of customer service, call center, or insurance experience.
• Strong verbal, written, and listening communication skills for a customer-focused environment.
• Attention to detail, initiative, and problem-solving abilities.
• Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed.
• Capable of multitasking and prioritizing departmental tasks.
• Ability to maintain professional relationships with internal and external customers for a positive experience.
• Proficient in Microsoft Office and familiar with company processing systems.

Responsibilities

• Answer incoming phone calls with professional verbal communication.
• Provide exceptional customer service via verbal and written communication.
• Complete proper documentation on interactions including tasks that have been assigned to colleagues.
• Process changes and updates to existing life insurance policies.
• Receive and process first notice of loss claims and updates.
• Research, analysis, and engage in problem resolution to correct errors or discrepancies.
• Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Skills

Customer service

Phone etiquette

Communication

Listening skills

Multitasking

Documentation

Problem solving

Microsoft Office

Education

High School diploma or GED

Job description

Description

We are looking for someone who can:

• Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly

• Provide exceptional customer service via verbal and written communication.

• Complete proper documentation on interactions including tasks that have been assigned to colleagues.

• Process changes and updates to existing life insurance policies.

• Receive and process first notice of loss claims and updates.

• Research, analysis, and engage in problem resolution to correct errors or discrepancies.

• Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Requirements for Success:

• High school diploma or GED equivalent required.

• One year of customer service, call center, or insurance experience.

• Strong verbal, written, and listening communication skills for a customer-focused environment.

• Attention to detail, initiative, and problem-solving abilities.

• Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed.

• Capable of multitasking and prioritizing departmental tasks.

• Ability to maintain professional relationships with internal and external customers for a positive experience.

• Proficient in Microsoft Office and familiar with company processing systems.

We can offer you:

• An organization that values work/life balance.

• Training and development opportunities to grow personally and professionally.

• Industry-leading benefits plan including health, vision, dental, 401K, company-wide incentive plan, and an Employee Community Volunteer Program.

• A collegial team-focused environment.

• Education reimbursement plan after one year of employment.

Please Note:

If technical issues cannot be resolved over the phone, contact center representatives must come to the home office for resolution.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Life

Job Type: Full-Time

225 S East St

Indianapolis, IN, USA, 46202

ReqID: CONTA005778