Customer Service Associate - Frankfort

Indiana Farm Bureau Insurance; Frankfort, Northern (IN, KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

401(k) with match

Bonuses up to 20%

Job summary

Indiana Farm Bureau Insurance in Indiana is seeking a full-time Customer Service Associate to handle incoming calls, assist walk-in clients, and support claim processing. This role emphasizes accuracy, timely responses, and collaboration with the claims team.

You will provide proof of insurance documents, manage paperwork, and participate in a team-oriented environment with a Monday–Friday schedule. Qualifications include a high school diploma, 1 year of customer service, and a valid property &

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience.
• Property & Casualty license required or obtainable within 2 years.
• Proficient in Microsoft Office.
• Excellent time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Organized with work/life balance.
• Benefits eligibility within 30 days of employment.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Phone support

Microsoft Suite

Time management

Detail oriented

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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