Customer Service Associate - Williamsport

Indiana Farm Bureau Insurance; Williamsport (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work-life balance

Paid vacation and sick leave

401(k) with match

Full-time with Monday–Friday schedule

Yearly bonus potential up to 20% of 1%

Contests and incentives

Benefits eligibility within 30 days

Negotiable pay based on experience

Team collaboration

Paid volunteer hours

Job summary

Indiana Farm Bureau Insurance in Williamsport, IN seeks a customer service professional to handle calls, assist walk-in clients, and process payments and policy changes. You will support claims paperwork and provide proof of insurance as needed.

The role requires a high school diploma, 1 year of service experience, and a property & casualty license or progression toward it, with strong communication and detail orientation expected.

Qualifications

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or obtainable within 2 years.
• Proficient in Microsoft Suite.
• Strong communication, time management, problem-solving and attention to detail.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork requested by claims representatives.
• Provides proof of insurance documents requested by clients.
• Any additional duties assigned by management.

Skills

Customer service

Microsoft Suite

Communication skills

Time management

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Suite

Job description

Description

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

IFBI Perks

• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

221 E Second St

Williamsport, IN, USA, 47993

ReqID: CUSTO005749