Customer Service Representative I — Growth & Training

aa224; Orlando (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

Vacation time

Sick leave from day one

Paid holidays after 90 days

401(k) profit sharing

Job summary

McLane is seeking a Customer Service Representative I in Orlando, FL. You will maintain customer files, respond to inquiries, and coordinate with decision makers to resolve issues. The role emphasizes timely, accurate information and helping customers get what they need.

You'll be trained under supervision, with opportunities to learn from industry leaders and participate in comprehensive benefit programs after onboarding. This position fits a detail-oriented, organized team player.

Qualifications

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Responsibilities

• Maintain customer files to ensure up to date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Typing 45 wpm

10-key by touch

Organization & planning

English reading/writing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative I in Orlando, FL. You will maintain customer files, respond to inquiries, and coordinate with decision makers to resolve issues. The role emphasizes timely, accurate information and helping customers get what they need.

You'll be trained under supervision, with opportunities to learn from industry leaders and participate in comprehensive benefit programs after onboarding. This position fits a detail-oriented, organized team player.