Customer Experience Associate I

McLane Company, Inc.; Tualatin (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Vacation & Sick Leave

Paid Holidays

Pet Insurance

Parental Leave

Employee Assistance Program

Discount Programs

Tuition Reimbursement

Job summary

McLane Company, Inc. in Oregon is seeking a Customer Service Representative I to handle routine customer service cases under supervision, delivering accurate, timely information and ensuring customer satisfaction.

Responsibilities include maintaining files, researching inquiries, responding to requests by phone, email, and web, and helping customers with information and issue resolution. The role offers benefits and opportunities to grow within a nationwide logistics leader.

Qualifications

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• English reading, writing, and comprehension necessary for job tasks.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to customer requests by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

MS Office

Verbal communication

Written communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. in Oregon is seeking a Customer Service Representative I to handle routine customer service cases under supervision, delivering accurate, timely information and ensuring customer satisfaction.

Responsibilities include maintaining files, researching inquiries, responding to requests by phone, email, and web, and helping customers with information and issue resolution. The role offers benefits and opportunities to grow within a nationwide logistics leader.