Customer Service Associate - Home Improvement

Lowe's Companies, Inc.; Mount Vernon (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount

Track to the Trades

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate in Mount Vernon, IL. You will welcome customers, help them find items, and ensure orders and deliveries are accurate and timely.

The role emphasizes friendly service, merchandising, and cross-training across departments to improve customer experiences. Flexible scheduling supports part-time options and growth within Lowe's.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned

Skills

Computer literacy

Retail technology familiarity

Basic math

Standing/physical endurance

Lifting 25 lbs

Bi-lingual skills

Retail/customer service experience

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate in Mount Vernon, IL. You will welcome customers, help them find items, and ensure orders and deliveries are accurate and timely.

The role emphasizes friendly service, merchandising, and cross-training across departments to improve customer experiences. Flexible scheduling supports part-time options and growth within Lowe's.